Our goal is to ensure your complete satisfaction but due to the nature of our products, it is common that the customer's expectations might not fulfill because of the lack of the physical contact with the purchased item or due to technical specifications. If, for whatever reason, you are dissatisfied with your purchase, you can return it to TPL within 30 days of purchase date subject to conditions below. All items should be returned with a valid TPL RMA number that you must ask prior to the shipping of the product. So, before you decide to return an item please contact us on (+44) 2071 93 13 05, email us at or fill out the enclosed form to begin the return process.
RETURN OF NON-DEFECTIVE PRODUCTS
We would like our customers to feel more secure when buying online. Thus, we offer the option to our customers to return even non defective products. Especially, for the 30 first calendar days from the date you received your order, the customer may return the product for exchange or refund.
The returned product should be in the same condition in which it was delivered. Specifically, the item should not have been unpacked (apart from trying it of course), scratched, broken or painted. Also the item must have its original box. The customer must bare the delivery cost of the return of the product/order. The return of a non-defective product can only be done once.
If a similar product is not available,the amount of the purchase of the product is credited to the client. This credit balance can be used in any new order for the customer wishes. The customer may request a refund for the amount credited. All claims do not include delivery costs (to and from the client).
RETURN OF DEFECTIVE PRODUCT FOR WARRANTY
TPL will repair or replace a defective product within the first two years from the date you purchased your product for free. The shipping fees for returning the item are paid by the customer and the cost for resending the item back to the customer is paid by TPL. In case the product is out of the warranty period TPL charges inspection fees 45 €.
In case you want to cancel your order, please keep in mind that the cancellation will be accepted within 2 hour of the order completion. Beyond that point no cancellation will be accepted.
REFUNDS & CREDITS
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product, we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before ~10 business days after the date of purchase. Unfortunately we cannot refund duties, taxes or shipping charges. Purchases that were processed with currency other than € will be refunded with the current exchange rate. If you haven’t received your refund yet, please contact your credit card company, it may take some time before your refund shows in your account. There is often some processing time before a refund is shown up.
TPL offers “restock option” to the clients who have purchased the product more than 30 days ago and they are not satisfied with it. Please refer to our customer support team for more information.
- Did you forget your RMA Number or did you ship the item back to us without it? There is nothing to worry about. Please contact us and tell us about your case. This will not affect the warranty of the product or the refund.
- Items that cover on warranty will be send back to manufacturer for inspection and replacement. The replacement time is up to the manufacturer.
- The Return procedure of a product can be monitored by our website https://trace.tpl.one .
- If a product is not complying with this return policy document, it would be written on its article clearly.